Two women were arrested after carrying their late grandmother to Capitec today to claim for her funeral policy
Two women arrested after a family brought a deceased relative into a Capitec Bank branch in KwaDukuza have not yet been formally charged, according to police.
Authorities say the arrests relate to the incident causing a public disturbance and possible violations of health and safety regulations and the handling of human remains.
Specific charges are expected to be confirmed once the suspects appear in court.
Community Calls for Spiritual Cleansing After Body Brought Into KwaDukuza Bank
KwaDukuza, KwaZulu-Natal — 18 February 2026 — Residents of KwaDukuza are calling for local pastors, prophets, and traditional healers to conduct a spiritual cleansing of the town’s shopping area and bank premises following a dramatic incident that unfolded at a local bank branch on Wednesday.
Community members expressed concern that the presence of a deceased person inside a public commercial space could bring misfortune if the area is not ritually cleansed. Some residents told local media and community groups that spiritual intervention is needed to “remove the spirit of the deceased” and protect the community from potential misfortune or further tragedy. Religious leaders and traditional practitioners have not yet issued a coordinated response.
The calls follow an incident at a Capitec Bank branch in the KwaDukuza central business district, where a grieving family brought the body of a deceased relative into the bank amid a dispute over funeral policy funds.
Witnesses reported that the family had initially visited the branch to claim a funeral or life insurance payout and were allegedly informed that proof of death was required. They later returned with the body, reportedly in a body bag, in an attempt to demonstrate that the relative had died.
The incident triggered panic inside the branch, prompting customers and staff to evacuate the building. Police and security personnel responded, and the surrounding area was temporarily secured while authorities managed the situation.
Capitec Bank confirmed the disturbance and expressed condolences to the family, noting that the branch was closed as a precaution while support was provided to employees and customers affected by the incident.
While the exact details of the policy dispute remain unclear, the event has reignited conversations about the urgency families face when funeral funds are delayed. Funeral policies are widely relied upon in South Africa to cover immediate burial expenses, and delays can create significant emotional and financial strain.
Authorities continue to investigate the circumstances surrounding the incident as community leaders consider next steps in response to residents’ calls for spiritual cleansing rituals.
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